Reality Language® for the Service Industry

Can you supervisors communicate basic commands and directives to Spanish-speaking workers around cleaning, times, locations, schedules, and other common situations?

Do you see inefficiencies around safety, collaboration, and cultural disconnects on the job?

Let's change the model to: 'We can build a culture of collaboration around language and all be more efficient and respectful on the job.'

 Our Service Industry courses are offered in both Spanish and English! Click here for the course description for Reality English®.

Reality Spanish® for the Service Industry

Course description:
In Reality Spanish® for the Service Industry the language is geared to daily situations encountered in the office, retail stores, hotel and restaurant locations. Commands, vocabulary and directives are included which are used frequently between supervisors, co-workers, and clients. Common questions are internalized, along with appropriate responses. 'Bites' of language are introduced and developed into narrative stories, dialogs and directives. The multi-sensory teaching techniques of the COLA® instructional system focus on speaking and listening, and a ‘mix and match’ approach encourages the customizing of language by students from the first class. The Interactive CD-ROM, Workbook, Audio CDs and Internet support extend student learning with instruction outside of class hours. Insights are given about some cultural differences which exist between Anglo Americans and Hispanic Americans, to ease misunderstandings that could occur within U.S. workplaces and communities today.

Goal:
To improve safety and efficiency through connective communication when dealing with Spanish-speaking workers and clients.

Methodology:
Students will experience multi-sensory learning activities in the classroom which expose them to abundant comprehensible input of new language. These activities include: physical movements and gestures, drawing and acting to demonstrate comprehension; spontaneous responses to questions in a conversational setting; small group and partner work to practice ‘bites’ of language; written and oral assignments.  The multi-sensory learning activities in the Reality Spanish® for the Service Industry program reflect the COLA® Methodology of LingoLynx, LLC. This has been developed as a culmination of language acquisition techniques including Dr. Stephen Krashen’s The Natural Approach; Dr. James Asher’s Total Physical Response (TPR); Blaine Ray’s TPR Storytelling®. These language acquisition techniques have been coupled with additional multi-sensory learning activities, content reflecting the context of service industry work, the specific needs and constraints of adult learners, and technology tools, to create a unique instructional system.

Hours of Instruction:
15-24 hours of classroom instruction. Format: either 10 face-to-face classes containing 1 ½ hours each of direct instruction, or consolidated block immersion instruction to expand the class sessions to best fit work schedules. In addition, each student is expected to spend a minimum of four hours per module interacting with the CD-ROM materials, research components, and follow-up assignments.

Course Content:
Key Topics:
Courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary (hotel/restaurant/retail)

Key phrases/commands:
Examples: How can I help you? Please fill out this form and sign it. When can you start work? Pay day is every two weeks on Fridays. Tidy up this area first. Can you fix this?    You need to mop up the kitchen before the end of shift. Smoking is not permitted in the restaurant.

Scenarios/dialogs:
In the office, At the bank, Meeting with the boss, The housekeeper’s first day, Problems at the restaurant

Cultural topics:
Immigration, Importance of family, Latino regions of the world, OSHA & specific workplace regulations

Course requirements:

1. Participation. Students are expected to maintain full participation in and readiness for the classes.
2. Assignments. These are written and spoken: written and spoken story per module, sketch of work area, command phrases, etc.

Textbooks/Materials:
Reality Spanish® for the Service Industry:  the multi-sensory, interactive CD-ROM program with printable text/workbook and 2-pack of Audio CDs are required for all students. These materials are coordinated with classroom instruction, contain the four modules of course content, and follow exactly the learning targeted in this course. Authors: Gaye R. Jenkins, Ed. D., & Molly P. Schneider, M.Ed.

Attendance policy:
Students are expected to participate in all scheduled classes and come prepared with work for the next class. If a student needs to be absent, communication with the instructor and completion of appropriate make-up work are expected.

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Reality English® for the Service Industry

Course description:
In Reality English® for the Service Industry the language is geared to daily situations encountered in the office, hotel and restaurant locations. Commands, vocabulary and directives are included which are used frequently between supervisors, co-workers, and clients. Common questions are internalized, along with appropriate responses. 'Bites' of language are introduced and developed into narrative stories, dialogs and directives. The multi-sensory teaching techniques of the COLA® instructional system focus on speaking and listening, and a ‘mix and match’ approach encourages the customizing of language by students from the first class. The Interactive Audio CD and Workbook combination, extend student learning with instruction outside of class hours. Insights are given about some cultural differences which exist between Anglo Americans and Hispanic Americans, to ease misunderstandings that could occur within U.S. workplaces and communities today.

Goal:
To improve safety on the job, foster personal connections and more efficient communication between Spanish and English speaking workers, clients, and supervisors.

Methodology:
Students will experience multi-sensory learning activities in the classroom which expose them to abundant comprehensible input of new language. These activities include: physical movements and gestures, drawing and acting to demonstrate comprehension; spontaneous responses to questions in a conversational setting; small group and partner work to practice ‘bites’ of language; written and oral assignments.  The multi-sensory learning activities in the Reality English® for the Service Industry program reflect the COLA® Methodology of LingoLynx, LLC. This has been developed as a culmination of language acquisition techniques including Dr. Stephen Krashen’s The Natural Approach; Dr. James Asher’s Total Physical Response (TPR); Blaine Ray’s TPR Storytelling®. These language acquisition techniques have been coupled with additional multi-sensory learning activities, content reflecting the context of service industry work, the specific needs and constraints of adult English learners, and technology tools, to create a unique instructional system.

Hours of Instruction:
15-24 hours of classroom instruction. Format: either 10 face-to-face classes containing 1 ½ hours each of direct instruction, or consolidated block immersion instruction to expand the class sessions to best fit work schedules. In addition, each student is expected to spend a minimum of four hours per module interacting with the Audio CDs and workbook materials, and follow-up assignments.

Grading/Student Evaluation Procedures:
Full, engaged participation is the main requirement for success in this class and in most cases, grading is not a required element. If CEUs are required by students or the company, these can be set up and would require grading of students.  In this case, all assignments would be graded according to a prepared rubric. See below.

Course Content:
Key Topics:
Courtesy, personal information gathering, dates, times, locations, safety rules & regulations, expectations and work-related vocabulary (hotel/restaurant)

Key phrases/commands:
Examples: Do you have insurance? Please fill out this form and sign it. When can I start work? Pay day is every two weeks on Fridays. Tidy up this area first. I can fix this? You need to mop up the kitchen before the end of shift.
Smoking is not permitted in the restaurant.

Scenarios/dialogs:
In the office, At the bank, Meeting with the boss, The housekeeper’s first day, Problems at the restaurant

Cultural topics:
Immigration- from an American view point; comparison of cultural values; concept of punctuality; OSHA & specific workplace regulations

Course requirements:

1. Participation. Students are expected to maintain full participation in and readiness for the classes.
2. Assignments. These are written and spoken: written and spoken story per module, sketch of work area, command phrases, etc.

Textbooks/Materials:
Reality English® for the Service Industry: the 2-pack Audio CDs and printed Workbook are required for all students. These materials are coordinated with classroom instruction, contain the four modules of course content, and follow exactly the learning targeted in this course. Authors: Gaye R. Jenkins, Ed. D., & Molly P. Schneider, M.Ed.

Attendance policy:
Students are expected to participate in all scheduled classes and come prepared with work for the next class. If a student needs to be absent, communication with the instructor and completion of appropriate make-up work are expected.

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